Founded in 2008, Solbeg provides premium quality IT services to customers across the globe. With extensive technological expertise and wide experience across industries, we develop high-end solutions, helping companies optimize business processes, boost performance, and thereby achieve strategic goals.

Our project is a platform for facilitation and management in big and huge companies. Apple, Levi’s, Nike, H&M, Columbia, Gucci, Swarovski, Walmart, Lego, Adidas, Aldi, Biedronka and 500+ more brands are using our platform.


  • English Proficiency – Excellent command in spoken and written English. Can understand with ease what is heard and read, also able to express themselves fluently and precisely.
  • Attention to Detail: Accurately capture specific pieces of information (details) and the ability to document these details in the written form, while speaking with the caller as well as following processes correctly.
  • Efficiency: Able to learn new tasks quickly and follow direction. Receptive to feedback and being adaptive and responsive to updating process.
  • Attendance and Punctuality: On time attendance to scheduled shifts is required.
  • Teamwork: While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development efforts. There should be a willingness to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
  • English level: С1.

Nice to have:

  • Experience: Facility maintenance knowledge, customer service and software support experience preferred.


  • Communicate with clients and providers via email (notes) and via phone.
  • Follow up on work orders to find out the current status of the job.
  • Monitor inbound assistance requests on the help desk platform (Zendesk).
  • Verify all the information that’s needed for the technicians to do their work is captured and provided to them.
  • Escalate customer issues as needed based on established guidelines.
  • Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow.

We provide:

  • Modern Class A office in a dynamic downtown location (Minsk – Aerodromnaya,38 and Brest – Moskovskaya,206).
  • Flexible Schedule: Hybrid Work Format, Office Work.
  • Training and development.
  • Mentor support.
  • Corporate library.
  • International projects.
  • Language courses: English.
  • Corporate events.
  • Team building.
  • Gifts.
  • Charity events.
  • Great place to work.


  • Healthcare insurance.
  • Sport compensation.
  • Psychological help compensation, mental health support.
  • Sick Days, extra days off for special events.
  • Payments on birthday and special occasions.